http://www.digitalspace.com/traveler
Guide to the Digital Space Traveler Frequently Asked Questions (FAQ)
Installation / Startup
Dial-Up / Network Settings
Sound
Traveler
should I do?
Crashes
Digital Space
Traveler Dial-in Instructions Can
I run the product on a fast 486 platform or on a Macintosh? Why
doesn't Traveler start? Should I remove the old version of Traveler before installing
the latest release? What
do the red lips on the task bar mean? What does the Digital Space icon
in a box on the task bar mean? I
double click on the Traveler icon but nothing happens. There is
an Digital Space icon in a box on my task bar though. What do I do?
When I launch Traveler I don't see a choice of Avatar
heads from which to choose. What am I doing wrong? At launch I get an error telling me the sound system failed
to load. What should I do? I
get errors connecting to Utopia like, "Cannot connect to
community". Why? What
version of the WINSOCK.DLL does Traveler support? How
come every time I launch Traveler and pick an avatar, I get a
message asking me what application I want to open the URL file
with?
My
Internet connection is behind a firewall. Will the Digital Space Traveler
work? I
can connect with Traveler to your Utopia site using my PPP account.
However, when I attempt to use my SLIP account, I am unsuccessful.
What is happening? I
have America Online (AOL) as my Internet provider. Can I use that
with Traveler? I
have Prodigy as my Internet provider. Can I use that with Traveler?
I can't hear anything. No one seems to hear me. What
do I do? Sometimes
I hear an echo. Is there anything I can do about this? Is
there any way to improve the sound quality? Why
do I hear lots of gaps in the sound when talking to other users?
Why do other people hear break-up when I talk to them? How
do I know I'm in Push-to-Talk mode? I
can hear other avatars, but they seem to be having problems hearing
me. What could be the problem? I am having various problems with the Traveler application
including "invalid page fault" errors. What could be
the problem? I
have just launched Traveler and everything seems to be working
fine, but I don't hear anything. What is the problem? I
have an Mwave sound card, and can't seem to get Traveler to work
with it. Is it something that I am configuring incorrectly? I
have an ESS1788 audio chip in my Compaq Presario. Does the Traveler
application work with this audio chip? I can't seem to use Real Audio and Traveler at the same
time. Why?
How can I tell what version of Traveler I have? Where are the Technical Support people? I need
help, and they don't seem to be around. I
exited Traveler, but there's still a icon on my task bar. What
is still running? How does window size affect performance? (What size is
good?) How
do I invoke the Traveler application to send mail, using various
mail clients? Will
Traveler run while other applications are running? Sometimes,
my PC seems to hang when I am using Eudora's automatic mail notification. Can
I get an Avatar to look like me? I've
been moving around a lot and now I can't get oriented. When I
move, I no longer seem to go back and forth or right to left.
What should I do? I'm
still in a Space with other Avatars, but they all seem inanimate
- I can't hear anyone and no one seems to be moving anymore. What
happened? I tried to go to another space, but after several minutes
I still have the black screen with the flying rectangles. What's
happening? I can't always seem to travel to another community
successfully. Sometimes I get an error message while other times
it seems to take a very long time (even if I had been to that
community in the past). What is happening? When
I switch between Traveler and another application, or go into
the Customize your Avatar option, the colors become corrupted.
Is there a way to fix this? I would like to use True Color or High Color for my
Color Palette setting but this doesn't work with Traveler. Will
support for these Palette options be included soon? I have quit the Traveler application, and verified
that the Digital Space Services Access Manager icon (the Digital Space icon
in a box) is no longer in the task bar. However, when I double-click
on the Traveler shortcut on my desktop, I get a dialog box with
the following error message: "Traveler is already running."
What
I have been conversing with people, but told that my lips
are not moving any longer. Is there a way to fix this problem? When
I try going to the ABC Monday Night Football space from Cool Destinations,
I get a message about Traveler not being able to launch the URL.
Why? How
do I see the invisible avatars?
Traveler
crashed. What do I do?
Digital Space Traveler Dial-In Instructions
These instructions are for direct dial-in users only. You are
a direct dial-in user if you received a direct dial phone number
from Digital Space Technologies.
Follow these steps to configure a PPP connection to the Digital Space
Traveler:
- Open the My Computer folder, and double click Dial-Up Networking.
- Double click Make New Connection and enter a name for the computer you are dialing, for example, Digital Space Click Next.
- Enter the phone number that was provided by Digital Space Technologies. Click Next and then Click Finish. An icon representing the new connection is added to your Dial-Up Networking folder.
- Select this new connection icon and press the right mouse button. Select Properties from the pop-up menu.
- Select the General tab, and click its Server Type button.
- In the Advanced Options panel, select Enable software compression.
- In the Allowed network protocols, select TCP/IP only.
- Click TCP/IP Settings. Because the IP address is automatically assigned by the server, select Server assigned IP address.
- Select Specify name server addresses, and type 204.163.0.11 as the Primary DNS.
- Select Use IP header compression and Use the default gateway on a remote network. Click OK to exit each of the open tabs.
- In the Control Panel, double click the Network icon and verify that the TCP/IP Dial-Up Adapter component is installed.
Now you are ready to dial-in to the computer to go Digital Space Double
click your new connection icon (in the Dial-Up Networking folder)
and click Connect.
Digital Space firewall notes:
Firewall: You will need a clear path for TCP and UDP packets on
ports 3060 & 3061
Installation / Startup
Can I run the product
on a fast 486 platform or on a Macintosh?
No. Our product architecture is platform specific and requires
a Pentium computer. The floating point technique used for our
voice compression is unique to the Pentium processor.
Make sure you are connected to the Internet before running
Traveler. First, make sure Traveler is completely shut down by
clicking with your right mouse button on the Traveler icon in
the task bar and selecting "Close". Then, after connecting
to the Internet, double click the Traveler icon (shortcut) on
the desktop. This should bring up the "Go Digital Space" window
showing your avatar. Single click the "Go Digital Space" button
to bring up the Traveler window. Double check Connection type
in Options under the View menu. It should be set to your connection
type. If you change the setting, you will have to shut down the
Traveler application completely and restart the computer.
Should I remove the
old version of Traveler before installing the latest release?
Unless you have downloaded an update patch, it is important that you remove the previous version of Traveler before you install the latest version. You can do this by following these steps:
- Use the Add/Remove Programs control panel to remove Traveler.
- Double-click on the OLTRV101.EXE file that you downloaded, in order to reinstall.
What do the red lips on
the task bar mean? What does the Digital Space icon in a box on the
task bar mean?
The red lips on the task bar indicate you are talking.
The lips should not appear on the task bar when you are not speaking;
instead you will see a speaker icon indicating the Traveler is
up and running. If you see an Digital Space icon in a box in the task
bar, this means the Digital Space Services Access Manager portion of
Traveler is up and running but you are not connected to an Digital Space
site.
I double click on the
Traveler icon but nothing happens. There is an Digital Space icon in
a box on my task bar though. What do I do?
Use Ctrl-Atl-Delete to view all of the programs currently
loaded on your workstation. Individually, highlight each occasion
of the Traveler and click on the "End Task" button.
As well, highlight the Olsrvc program (which is represented by
the Digital Space icon in your task bar) and click on the "End
Task" button. Close the "Close Program" window
and double-click on your Digital Space Traveler shortcut located on
your desktop. If Traveler continues to fail, close all open applications
and reboot your system.
When I launch Traveler
I don't see a choice of Avatar heads from which to choose. What
am I doing wrong?
If you do not see a rotating Avatar head when you first
launch Traveler, this probably means you are not connected to
an Digital Space site. If you are using a modem and dialing to your
local ISP, verify the connection is still active. If you are on
a LAN, verify that you are not behind a firewallwith
your IS department.
At launch I get an
error telling me that the sound system failed to load. What should
I do?
This error message can appear for many reasons. Try the following steps, in order, until you are successful at launching Traveler:
- If you had a previous version of Traveler installed on your machine, remove Traveler from your workstation and reinstall it.
- Connect to your Internet Service Provider prior to launching Traveler.
- Launch the Digital Space Services Access Manager, which by default, has the following path: C:\Windows\System\Olsrvc.exe
- Once Olsrvc.exe is loaded, double-click on your Digital Space Traveler shortcut located on your desktop or from the Traveler.exe file.
- Close all open applications and reboot your system. You may need to reboot twice, without attempting to launch the Traveler application, to clean up the sound system problem completely.
I get errors connecting
to Utopia like, "Cannot connect to community." Why?
You may be experiencing some Internet problems. Try
Digital Space's Internet
Connection Test or learn how to diagnose
your connection.
If you experience continual packet loss and other connection problems,
it may be a good idea to contact your Internet Service Provider
for more information.
Another possible problem could be that the Utopia community is
down. We occasionally need to bring the servers down for short
periods of time. If you try to connect while our server is down,
you will get this error. Please wait a few minutes and try again.
What version of the WINSOCK.DLL
does Traveler support?
The WINSOCK.DLL provides the necessary TCP/IP networking environment
under Windows. TCP/IP, (Tranmission Control Protocol/Internet
Protocol), is the data transfer method used by the World Wide
Web and the Internet.
There are many different versions of WINSOCK.DLL. Even though they all follow the same TCP/IP standard, they each have different features. Although the Traveler may work with several of these different versions, the only version that is currently supported is Microsoft's WINSOCK.DLL v4.0 for
Windows 95. Win95 users need to install the Microsoft WINSOCK.DLL
that came with their operating system.
How come everytime I
launch Traveler and pick an avatar, I get a message asking me
what application I want to open the URL file with?
If you don't have a default browser setup in your system,
this message will appear. Traveler is trying to launch the Digital Space
Traveler Sites web page so you can specify which community you
want to join. Select a browser application (eg. Netscape Navigator
or Microsoft Internet Explorer) to open the HTML page. On the
page, you will see a list of the active Communities and the current
users in them.
Dial-Up / Network
Settings
My Internet connection
is behind a firewall, Will the Digital Space Traveler work? .
The Digital Space Traveler application requires a clear path
for outgoing packets of TCP and UDP ports 3060. Most firewalls
are configured to allow this, although it is possible that your
ISP or Network Administrator restricts these ports. If you are
having problems connecting to an Digital Space server, contact your
Network Administrator to find out if those ports are open.
I can connect with Traveler
to your Utopia site using my PPP account. However, when I attempt
to use my SLIP account, I am unsuccessful. What is happening?
We only support PPP connections. SLIP is currently not a supported
protocol.
I have America Online (AOL)
as my internet provider. Can I use that with Traveler?
Yes, you can as long as you are using the new version
of AOL for the win95 platform. If you already have the current
version 3.0 for windows, all you need to do is download and install
the win95 version. Use the keyword "get95".
Please note however, that with some carriers, the sound quality
may not be as high as with others, so try Digital Space's Internet
Connection Test to check your connection.
I have Prodigy as my
internet provider. Can I use that with Traveler?
Yes, you can as long as you are using Prodigy's new
version, Prodigy Internet for win95 and not Prodigy Classic.
Please note however, that with some carriers, the sound quality
may not be as high as with others, so try Digital Space's Internet
Connection Test to check your connection.
I can't hear anything. No one seems to hear me. What do I do?
There are several reasons why this may be happening.
You may need to speak, before you can hear any sound. Sometimes,
it is necessary to speak first in order to activate your speakers.
If you are in push-to-talk mode,
you will need to press the space bar on your keyboard in order
to speak. As well, if audio stops working within a Traveler session,
try reactivating your microphone by pushing the space bar again.
Make sure that your workstations sound system is working. You
can do this by running the Sound Recorder and recording/ playing
back a recording when Traveler is not running. Make sure that
the "Use TCP/IP Networking" option is unchecked on the
Connection tab in Options under Traveler's view menu. Make sure
to restart if you have to change this setting. Your Internet
connection may be behind a firewall
that restricts UDP packets. Choose Options from the Traveler's
view menu to display the microphone and volume tabs. The easiest
and most effective way to get these settings correct for your
environment is to use the Microphone Training Wizard, under the
microphone tab.
Sometimes I hear an echo.
Is there anything I can do about this?
An echo is created when other people in the space are using a full duplex sound driver, have an open microphone, and are using speakers rather than headphones. When you speak, the sound comes out of their speakers and back into their microphone, and therefore back into the Utopia space. Future releases of Traveler will include an echo cancellation feature to resolve this issue. To decrease the impact of this problem in this release, you have several options:
- use a headset instead of speakers
- use push to talk mode so the mic won't be open all the time (hit the 'P' key on your keyboard to switch to push to talk mode)
- increase the Silence Threshold by selecting the View menu, then Options, then the Microphone tab and using the slider bar
Other users in the space must be using one of these options to
completely remove echo from the Utopia space.
Is there any way to
improve the sound quality?
Sound quality can be affected by how good your sound
equipment is. Good speakers, microphone and headphones will improve
your Digital Space experience as well as the experience of those you
meet in Utopia (the Digital Space 3D chat community).
You can also try increasing the number of sound buffers Traveler
uses. To do this while in Traveler, click open the Digital Space Services
Access Manager using the icon in the task bar. Increase the number
of sound buffers to 1000 and minimize the window. You may now
return to your 3D community.
Why do I hear lots of
gaps in the sound when talking to other users? Why do other people
hear break-up when I talk to them?
You or the person you are talking to may be connecting
to a server over distant or poor communications lines. Even on
high quality links some break-up should be expected. A quick test
to find out if your problems are related to the Internet is to
use ping. You may also use Digital Space's Internet Connection Test
from our web page.
How do I know I'm
in Push-to-Talk mode?
Push-to-Talk mode is indicated by a red X over the Microphone
Signal Level (VU) meter in the Traveler toolbar. When the space
bar is held down, the red X disappears and voice is transmitted;
when the space bar is up, the red X appears and you are in listen
mode. Pressing the 'P' key should force you into Push-to-talk
mode.
I can hear other avatars,
but they seem to be having problems hearing me. What could be
the problem?
You may be in Push-To-Talk
mode.
I am having various
problems with the Traveler application including "invalid
page fault" errors. What could be the problem?
Currently the Traveler application works best with Creative
Labs SoundBlaster 16 and/or SoundBlaster AWE32 boards. If you
do not have one of these boards, please verify with the vendor
of your sound board that it is a 16 bit board and you have installed
the Win95 drivers. If you must install a new driver (or new sound
board) be sure to run the "Add New Hardware" program
from within the Control Panel of Win95.
Afterwards, you will need to run the setup program for the Traveler application again. If Traveler
detects a SoundBlaster 16 or Sound Blaster AWE32 board, it will
install a new driver during setup. If your sound board is not
a SoundBlaster 16 or AWE32, it may still work in half duplex mode.
This means you will be running in "push to talk" mode
and will not be able to hear other avatars speak when you are
speaking. The Traveler application will not work with
8 bit sound boards.
I have just launched
Traveler and everything seems to be working fine, but I don't
hear anything. What is the problem?
Some sound boards and drivers that only support half-duplex
will start the Traveler application in "Push to Listen"
mode. This means that you are not hearing any sound because your
mic is open and you need to press the space bar to hear sound.
This can be reversed by hitting the 'P' key on your keyboard.
You will then be in "Push to Talk" mode. This means
that you will hear sound, but you will have to press the space
bar to talk. If you have a Sound Blaster 16 or AWE32 card, you
can run in full duplex by installing the driver that comes with
the Traveler application. Rerun the Setup application to install
this driver.
I have an MWave sound card,
and can't seem to get Traveler to work with it. Is it something
that I am configuring incorrectly?
We currently do not support the MWAVE sound card. We hope to have
support for this in a future release.
I have an ESS1788 audio
chip in my Compaq Presario. Does the Traveler application work
with this audio chip?
Yes, it does work with the Traveler application. It may be necessary
to adjust your settings to match the following Multimedia Control
Panel settings and the Compaq Advanced Audio Control Panel, respectively:
As well, it is recommended that you edit the SYSTEM.INI file, which is located in your Windows directory. You need to comment out a line. (By making this change to the SYSTEM.INI file, the Compaq telephone system will be disabled. You will need to revert to the original configuration in order to re-enable this function.) To make this change, edit the line that reads:
- wave1=c:\windows\mediaplt\tamaudio.drv
- to be: wave1=c:\windows\mediaplt\tamaudio.drv
I can't seem to use Real Audio and Traveler at the same time. Why?
Real Audio and Traveler cannot share the sound card.
You must not use the two applications at the same time, and you
will need to cleanly shut down one before using the other.
Traveler
How can I tell what
version of Traveler I have?
You can see what version of Traveler you are running
by choosing "About Traveler" from the Help menu.
Where are the Technical
Support people? I need help, and they don't seem to be around.
Tech support engineers can be found in the Tech Support
space between the hours of 12pm-9pm (PST) Monday-Friday and 3pm-9pm
(PST) Saturday-Sunday. You can get to this space by either choosing
it from the 3D Communities HTML page, or by traveling through
the Tech Support portal.
I exited Traveler, but there's
still a icon on my task bar. What is still running?
When Traveler is terminated, the Digital Space Services Access Manager (which is part of the Traveler) continues to run. Currently, you must explicitly close down the Digital Space Services Access Manager. The Digital Space Services Access Manager is represented by an Digital Space icon in a box on the task bar.
Right-click on this icon and select close. (See "Why
doesn't Traveler start?" )
How does window size
affect performance? (What size is good?)
Larger windows take more processing time to draw or refresh images. Smaller windows will produce smoother graphics. In general, slower computers will require smaller windows. Experiment with different windows sizes until you find an optimal size for your hardware setup. You can see how fast
your renduring speed is by looking at the frames per second (FPS)
in the bottom right corner of the Traveler window. 8-12 FPS is
average.
How do I invoke the Traveler
application to send mail, using various mail clients?
When the Digital Space Traveler makes a mail request, it sends that request to the Windows Explorer. Windows Explorer then decides how to handle the request by looking at what program it has registered for the File Type of URL:MailTo Protocol. Some mail applications, such as Microsoft Exchange
and the newer versions of Eudora, automatically register themselves. However, it may sometimes be necessary to manually register a mail client that you would like to use.
Following are the necessary steps to register a mail program:
- Double-click on My Computer.
- Click on View, Options, then the File Types tab.
- Scroll down until you reach URL:MailTo Protocol, and select it.
- Click on Edit, and then Edit again.
- In the "Application Used to Perform" dialog box,
you will need to replace (or add) the appropriate command line
listed below. Unless otherwise stated, all command lines are case-sensitive.
The paths used in these examples are the default paths, so they
may need to be modified to match your machine's configuration.
- Eudora Pro: c:\eudora\eudora.exe /m
- Eudora Light: c:\eudora\eudora.exe /m
- Microsoft Exchange: rundll32.exe url.dll, MailToProtocolHandler
- Netscape: c:\progra~1\netscape\naviga~1\program\netscape.exe
- 16-bit Pegasus Mail (must be used with a version newer than v2.42a): c:\pmail\winpmail.exe -t
- 32-bit Pegasus Mail (must be used with a version newer than v2.42a): c:\pmail\winpm-32.exe -t
Will Traveler run
while other applications are running? Sometimes my machines seems
to hang when I am using Eudora's automatic mail notification.
Traveler is best used with a minimal number of other
applications running. For stable performance, it is best to only
use Traveler and your web browser.
Can I get an Avatar to
look like me? It is possible, but Digital Space Technologies
is unable to support that effort at this time.
I've been moving
around a lot and now I can't get oriented. When I move, I no longer
seem to go back and forth or right to left. What should I do?
Pressing the "Home" key on your keyboard reorients
you to a center position (0,0,0) from which you can navigate all
axes.
Pressing the "*" key on your keyboard (above the 9 on
the number pad section of most keyboards) reorients your horizontal
axis.
I'm still in a Space
with other Avatars, but they all seem inanimate - I can't hear
anyone and no one seems to be moving anymore. What happened?
Traveler may have been disconnected. Use the "Where
are people in the community" option to see if any rooms and
users are listed. If not, you have been disconnected. You must
exit Traveler and restart. (See "Why
doesn't Traveler start?" heading at the top of
the page.)
I tried to go to
another space, but after several minutes I still have the black
screen with the flying rectangles. What's happening?
When you transition to a new space, your system needs
to be updated with new art, music, sound effects, and so forth.
Normally, these files are in your Cache. If the Traveler detects
changes between what is on the server and what is in Cache (i.e.,
some files have been updated at the site), it downloads the new
files. This process may take several minutes depending on the
size and complexity of the files being downloaded and the speed
of your connection.
I can't always
seem to travel to another community successfully. Sometimes I
get an error message while other times it seems to take a very
long time (even if I had been to that community in the past).
What is happening?
Your cache is updated everytime you launch Traveler
in order to receive the latest 3D community art. This process
may take a few minutes depending on the file size and your internet
connection.
When I switch between
Traveler and another application, or go into the Customize your
Avatar option, the colors become corrupted. Is there a way to
fix this?
This is a "side-effect" of the version of Reality Lab rendering technology that we are currently using. The distorted colors are the effect of two different applications trying to control the single set of colors that the video card will display in "8 bit mode." When you experience this problem, redrawing the screen you are viewing will usually resolve it. If you are in the Traveler window, shrink the window down and then reopen it to get the screen to refresh. If you are in the Customize your
Avatar screen use the slide bars to completely rotate the head
to refresh the screen.
I would like to
use True Color or High Color for my Color Palette setting but
this doesn't work with Traveler. Will support for these Palette
options be included soon? Traveler will only support
the 256 Color Palette setting. We hope to include support for
True Color and High Color in a future release.
I have quit the Traveler application, and verified that the Digital Space Services Access Manager icon (the Digital Space icon in a box) is no longer in the task bar. However, when I double-click on the Traveler shortcut on my desktop, I get a dialog box with the following error message: "Traveler is already running." What should I do?
Even though the Traveler application and the Digital Space Services
Access Manager have both been ended correctly, it may take anywhere
from 30 seconds to a minute for the applications to really shut
down all of their processes. Either wait 30 seconds to a minute
and try again, or press the Ctrl-Alt-Del keys to bring up the
"Close Program" dialog box. From that dialog box, highlight
any occasion of Traveler or Olsrvc and click on the "End
Task" button.
I have been conversing
with people, but told that my lips are not moving any longer.
Is there a way to fix this problem?
This is a problem that we know about and are currently working
on fixing. For the meantime, to get your lips moving again, you
should select the "Customize your Avatar" menu choice
from the Edit menu and select the Voice tab. Then toggle the "use
voice disguising" setting (e.g. turn it on, then back off),
and hit OK.
When I try going to the ABC
Monday Night Football space from Cool Destinations, I get a message
about Traveler not being able to launch the URL. Why?
If you do not have a default browser set in your system,
you will get this error. When you click on the artwork with the
football player, you are in fact launching the HTML page, and
not the ABC Monday Night Football space. You can however, click
on the lower portion of the portal to get to the End Zone space.
How do I see the invisible
avatars?
In order to see the invisible avatar, please following these steps:
- Open your Traveler folder, which by default is Program Files/Digital Space.
- Then go to the Cache/calx.Digital Space.com/lib/Avatars directory.
- Completely delete the default folder.
Crashes
Traveler crashed. What
do I do?
Note the nature of the crash so that you can give as
much information as possible to Digital Space's Technical Support.
You then can e-mail this information. The e-mail address is support@Digital Space.com.
(Please be sure to put "Traveler" in the subject line.)
After noting the information, attempt to restart Traveler. (See
"Why doesn't Traveler start?"
under the Installation/Startup heading at the top of the page.)
If you can reproduce a crash a fair amount of the time, getting a log file can help us further isolate the problem you are having. The following are detailed descriptions on how to capture a log file.
If you are already running Traveler, and you would like to start
a log file using OLOGGER, hit the F5 key on your keyboard. This
will prompt you with a dialog box to enter a message. This message
is included in the log file and is used by our developers as a
starting place in diagnosing the behavior that you have reported.
After typing the message, clicking OK will cause OLOGGER to automatically
begin logging your activity in the background. If Traveler is
not yet running, please run through the following detailed steps:
Run the OLOGGER.EXE file in your Windows\System directory.
- Create a detailed name for the log, such as CANNOTSEE.LOG.
- Set the detail level to 6.
- Press the "Save Settings" button.
- Execute the Digital Space Services Access Manager (OLSRVC.EXE file) in your Windows\System directory. This will run in the background, and you'll see an icon for it in the Task Bar.
- Open the OLSRVC by double clicking on it's icon. e.g. the little Digital Space icon on the lower right hand corner of your task bar.
- Set the OLSRVC's Log Detail Level to 6.
- Click the Save as Default button.
- Minimize the Digital Space Services Access Manager.
- Run Traveler and try to reproduce the crashes that you have been encountering.
- Close the OLOGGER by clicking on the X in the upper right hand corner.
This will save the OLOGGER file in your Digital Space directory. (The default
is Program Files/Digital Space) If you are going to try and create another
log file, you need to change the name of the log file when prompted with a
dialog box asking you if you would like to overwrite, append, or enter a new
name for the log file. It will be over written otherwise.
You should also be aware that OLOGGER files can get pretty large, over a
megabyte if Traveler is run for a while. The log is a text file, so you can
view it with any text editor. Please contact Digital Space about the log or
any problems at:http://www.digitalspace.com/forms/comment.html
Information that we would find helpful includes:
- A detailed description of what you were doing when the problem occurred.
- What room were you in?
- How many people were in the room?
- Were you talking to someone at the time?
- Approx. how many transitions had you made?
- Did you have a dialog box up at the time (User List, Modify Profile, etc.)?
- How long were you Digital Space ?
- Were you transitioning to another space?
- If transitioning, what did the status bar say at the time of the crash?
- When the error message appears(such as Exception, page fault, etc.),
- what is the application name in the title(i.e., Traveler.exe, Olsrvc.exe)?
- Can you reproduce the crash fairly consistently?
- Cut and paste the crash details and mail them to us.
- What steps can we take to reproduce the problem?
When experiencing a crash, please reboot your system before restarting
the Traveler application. Thank you for your help and see and
hear you Digital Space